Privacy Policy

MiraBelles Cleaning is committed to protecting your personal data and handling it responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

1. Who We Are

The data controller for this website is MiraBelles Cleaning, 81 Dolphin Crescent, Paignton, TQ3 1JZ. You can contact us at [email protected] or by calling 01803 500721.

We are not currently registered with the Information Commissioner's Office (ICO) as a data controller, as we fall within the exemptions for small organisations processing data for domestic purposes only. However, we take our obligations under UK GDPR seriously and apply its principles to all personal data we handle.

2. What Data We Collect

We collect personal data when you submit an enquiry or quote request through our website, call us directly, or contact us by email. The information we typically collect includes:

• Your full name
• Your phone number
• Your email address (if provided)
• Your address or general location (if relevant to your enquiry)
• Details of the cleaning service you are enquiring about
• Any additional information you include in your message

We do not collect sensitive personal data (such as health information) unless you voluntarily share it as part of a specialist service enquiry, for example in relation to hoarding or disability-related cleaning needs. In those cases, we handle it with additional care and use it only to tailor the service we provide.

3. How We Use Your Data

We use the information you provide for the following purposes:

Responding to enquiries

When you contact us through our website or by phone, we use your contact details to get back to you with a quote or to answer your question. This is our primary reason for collecting data and is based on the legal basis of legitimate interest - you have contacted us seeking information, and it is in both our interests for us to respond.

Delivering our service

Once you become a customer, we use your contact and address details to schedule and carry out your cleaning visits. This processing is necessary for the performance of a contract between us.

Sending confirmation and service emails

We may send you a confirmation email when you submit an enquiry, or a follow-up to check you are happy with our service. These communications are based on legitimate interest and are not marketing.

Improving our service

We may review enquiries and feedback in aggregate to understand how to improve what we offer. We do not use your personal data for automated decision-making or profiling.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Legitimate interest - responding to enquiries, following up on quotes, and improving our service.
• Contract performance - scheduling and delivering cleaning services once a booking is confirmed.
• Legal obligation - retaining financial records for the periods required by HMRC.

5. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Enquiry data (no booking made): We keep initial enquiry information for up to 2 years in case you return to us.
• Active customer records: We keep these for the duration of your time as a customer and for a reasonable period afterwards in case of any queries.
• Financial and accounting records: We are required to keep invoicing and payment records for 7 years under HMRC rules.

After these periods, we securely delete or anonymise personal data unless we are required by law to retain it longer.

6. Who We Share Your Data With

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We only share data with trusted third-party service providers who help us operate our business:

Resend

We use Resend (resend.com) to send confirmation and notification emails when you submit an enquiry. Your name and email address are passed to Resend for the sole purpose of delivering that email. Resend is based in the United States and operates under appropriate data transfer safeguards. You can read their privacy policy at resend.com/privacy.

We may also disclose your personal data if required to do so by law, or in connection with legal proceedings or to protect our legal rights.

7. Cookies and Analytics

We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 collects anonymised data about page visits, session duration, and how you navigated to our site. This data does not identify you personally and is used only to help us improve the website.

We do not use advertising cookies or track you across third-party websites. GA4 uses cookies to collect its data. By using our website, you consent to basic analytics cookies. If you prefer not to be tracked, you can use browser settings or extensions such as the Google Analytics Opt-out Browser Add-on to disable this.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access - you can request a copy of the personal data we hold about you.
• Right to rectification - you can ask us to correct any inaccurate data.
• Right to erasure - you can ask us to delete your data in certain circumstances (subject to our legal retention obligations).
• Right to data portability - you can ask us to provide your data in a structured, machine-readable format.
• Right to restrict processing - you can ask us to limit how we use your data in certain circumstances.
• Right to object - you can object to processing based on legitimate interest.

To exercise any of these rights, please email [email protected] or call 01803 500721. We will respond within 30 days. If you wish to make a formal data erasure request, please visit our Right to be Forgotten page.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

9. Data Security

We take reasonable technical and organisational precautions to protect your personal data from loss, misuse, and unauthorised access. Our website is served over HTTPS. Enquiry data is stored securely and access is restricted to members of the MiraBelles team who need it to carry out their work.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check back periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at [email protected] or by calling 01803 500721. Our address is MiraBelles Cleaning, 81 Dolphin Crescent, Paignton, TQ3 1JZ.